Anonymous Electronic Information. In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. However, we collect your computer's or mobile device's IP address, which you necessarily disclose when you visit the Site so that data (such as the web pages you request) can be sent to your computer or device.

Hang 10 Car Wash does not sell or share your personal information as those terms are defined under applicable U.S. privacy laws, including the CCPA/CPRA. If this changes in the future, we will update this Privacy Policy and provide a clear method for you to opt out of such sale or sharing.

Cookies & Tracking Technologies.

We use cookies and other tracking technologies to improve your experience, personalize content, and analyze website performance. You can manage your cookie preferences through your browser settings or, where applicable, through the cookie settings panel on our website.

When you visit our website, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies. The Site is not designed to respond to "do not track" requests from web browsers, but you can set your browser settings to restrict the placement of cookies.

Location Information. We may collect information about your location if you provide your address or zip code or we may approximate your location based on your IP address.

Through Your Interactions with Us. When you engage in certain activities on the Site or otherwise interact with us, such as by using the Contact Us feature, joining our membership program, purchasing a car wash, applying for a job, or inquiring about a franchise opportunity, we may ask you to provide personal and other information. The information we will require will depend on the activity and could include your name, email address, address, phone number, payment or financial information, employment information or information about your vehicle. If you do not provide the mandatory information for a particular activity, you will not be able to engage in that activity. You may also limit your ability to use all or a portion of the Site. If you are a registered user of the Site, we may track when and how you use the Site and the operations you perform on the Site.

Information Obtained from Other Sources. We may obtain information about you from other companies and organizations, such as from our affiliates, Hang 10 Car Wash franchisees, and service providers that may perform certain operations on our behalf. We process information received from the franchisees to provide them with services as well as for our own purposes in accordance with this Privacy Policy. We may combine information received from other sources with information we have collected or may collect about you. We may also collect information that is publicly available. For example, we may collect information about you when you interact with us through social media. We are not responsible for the accuracy of any information provided by other sources or the data practices of other sources.

Generally, we process and use personal information to provide and improve our services including the Site, for purposes in our legitimate interests and for compliance with applicable laws.

To Operate Our Business, we process personal information where: (a) you have given consent to the processing, either to us or to our service providers, partners or franchisees; (b) processing is necessary to or perform a contract with you; (c) processing is necessary for the purposes of the legitimate interests pursued by us or a third party; or (d) processing is necessary for compliance with a legal obligation. Some of our lawful bases for processing your information stem from our independent franchisees.

We may use or share your personal information for particular business activities, including, without limitation, providing products and services to you, responding to your inquiries, providing customer service and support, maintaining your accounts, managing your participation in our membership program, developing and displaying content tailored to your interests, providing promotional information, marketing and research, conducting contests or giveaways, reviewing your job application, processing your franchise application and soliciting feedback on your experience with us or a franchisee.

Depending on the circumstances and the nature of the information, we may share this information with our affiliated entities, Hang 10 Car Wash franchisees, marketing partners, and other parties with whom we collaborate. For example, we share information with franchisees in order to facilitate your purchase of certain services, respond to your questions and comments, market and advertise to you, and otherwise comply with applicable law. In addition, when we use service providers, these service providers may have access to your personal information to perform contractually specified services on our behalf.

You may opt-out of receiving marketing messages from Hang 10 Car Wash by utilizing the opt-out mechanism provided in the email or SMS.

To Improve our Business, we may use your IP address and similar Site use information to: (i) help diagnose problems with the Site, administer and improve the Site, and measure the use of the Site; (ii) identify the type of web browsers used, the pages viewed, the websites from which a visitor found the Site, and the search terms and search engines used to find the Site; and (iii) gather other analytics information relating to use and navigation of the Site. This information does not identify you personally. On occasion we may aggregate this data with data from other users to track overall visitor traffic and usage patterns and provide this aggregate information to vendors, business partners, or affiliates.

The information we obtain using standard Internet technology, such as web beacons, tracking pixels, and other similar technologies, enables us to customize the services we offer visitors to the Site, to deliver targeted content, and to measure the overall effectiveness of our online content, advertising, or programming or other activities.

We may use your location information to provide personalized content and advertising, to enhance your experience with the Site, to assist us with analytics, and to improve the effectiveness of our Site.

We may use the information in an anonymous or aggregated format that does not identify you personally, which uses might include, without limitation, to evaluate existing products, services, and systems; to assist in the development of new products or services; research; advertising; and to identify trends and changes.

For Law Enforcement, Regulators and Other Parties for Legal Reasons, we may also disclose personal information in any of the following circumstances: (a) in response to a subpoena, search warrant, court order, or other legal process or request, or as may otherwise be required by law, rule, or regulation; (b) to protect and defend our rights or property or those of our affiliates, franchisees, business partners, or others; or (c) as we, in our sole discretion, believe is appropriate under exigent circumstances in response to a perceived threat to the personal safety, property, or rights of any person or organization.

In addition, since our database is a business asset, in the event we are reorganized or become part of another organization, you consent to the sale, assignment, or transfer of your personal information to a successor that acquires substantially all of our business assets, or to an affiliate, as applicable.

We do not sell personal information to third parties. Other than as set forth in this Privacy Policy, we do not transfer, share or disclose personal information to third parties. We do not disclose personal information of individuals we know to be under the age of 16 to other businesses or third parties for consideration except as noted above.

We use third parties to assist us in analyzing data regarding visitors of the Site. For example, we use Google Analytics to collect and process information about your use of the Site such as the number of visitors to the Site, the webpage that referred visitors to the Site, and the pages visitors view within the Site.

We use the information we get from Google Analytics only to improve the Site. Google Analytics only collects the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google sets and reads cookies to collect this data and your web browser will automatically send data collected by those cookies to Google. Google uses this data to provide us with reports that we will use to improve the Site's structure and content. For more information on how Google uses this data, visit Google's Privacy Policy and Google's page describing how Google uses data when you use sites or apps that use Google's services. You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser. However, this may impact your use and enjoyment of the Site. You can also opt-out of Google Analytics by downloading Google's Opt-Out Browser Add-on.

Hang10 Car Wash is committed to protecting the privacy of children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we do collect personal information, it may include:

• Name, email address, or other contact details (only with parental consent)
• Anonymous usage data (such as cookies or analytics)

Any information collected is used to improve our services and provide a safe online experience. We do not sell, share, or disclose children's personal information to third parties except:

• With parental consent
• As required by law
• To service providers who help operate our platform (under strict confidentiality agreements)

Hang10 does not knowingly collect, use, or store any personal information from children under the age of 13. Our services are not directed toward children, and we take proactive measures to ensure that children's data is not inadvertently collected. If we become aware of any such data in our system, we will promptly delete it.

Parents have the right to:

• Review, delete, or request changes to their child's personal information
• Withdraw consent for further data collection
• Contact us at the information listed in Section 9 for inquiries regarding their child's data

We implement industry-standard security measures to protect children's information from unauthorized access, alteration, disclosure, or destruction. Contact us at the information listed in Section 9 for more information about how Hang10 Car Wash is committed to protecting the privacy of children.

You may have rights under applicable laws concerning personal information we have collected about you, which may include the right to access your personal information we have, to ask us to delete, correct, or restrict the use of your personal information, to withdraw your consent to our use of your personal information, to ask how we have used your personal information, and to ask whether we have shared your personal information. We will honor your rights to the extent required by us under applicable law or as we may agree to honor in our sole discretion.

If you are a California resident, you have specific rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"). Subject to verification and certain limitations, you have the right to:

• Know what personal information we collect, use, disclose, and retain;
• Access a copy of the personal information we have collected about you;
• Request Deletion of personal information we have collected, subject to exceptions;
• Correct inaccurate personal information we maintain;
• Limit the Use and Disclosure of Sensitive Personal Information, if applicable;
• Opt-Out of the sale or sharing of your personal information, if applicable;
• Non-Discrimination for exercising your privacy rights.

You may submit a verifiable request by emailing us at the contact details provided in this Section 9. We may require additional information to verify your identity before responding.

If you have created an account with us, you may log in to your account to view some of your information and make corrections as needed. If you are unable to update information by logging into your account, please contact us using the contact information below.

All privacy requests relating to your personal information, including those related to access to, rectification of, restriction of, processing of, sharing of, or objection to the processing of your personal information, withdrawal of consent to handle your personal information, the right to be forgotten, or to opt-out of the sale of your personal information (in case our policy changes), can be submitted by emailing us at privacy@hang10carwash.com, filling out the "Contact Us" form on the bottom of our homepage, found at https://hang10carwash.com/, or by mailing us:

H10CW, LLC

Attn: Privacy Requests

118 S. Braddock St.
Winchester, VA 22601

All communications must be in the English language. Please clearly state what information you are requesting and any other requests you are making. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent's permission to do so and verify your identity directly.

We will respond to reasonable requests within the time limits established by applicable law or within a reasonable time if no time limit is established by applicable law.

If you or your authorized agent sends us an email requesting that we take action regarding your personal information or the right to be forgotten, the requesting email MUST come from the email address we have on file for you in order to verify that the request is valid and also to protect your personal information. All other requests must be made in writing or otherwise be verifiable as originating from you or your authorized agent. In order to protect your information and because people may have the same name, we will only provide or delete personal information that we can verify is associated with your particular email address or where we can reasonably identify the identity of the requestor.

For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the information you request and correct or delete any inaccurate personal information you discover. We reserve the right, however, to limit or deny your request to the extent permitted by applicable law if: (a) complying with the request may present a threat to the personal safety, property, or rights of any other person or organization; (b) complying with the request may lead to a violation of applicable laws or regulations; (c) we are not required to comply with the request because of a legal rule or exception; or (d) you have failed to provide us with sufficient evidence to verify your identity. We will not delete personal information if that personal information is related to an ongoing transaction. Even after a request, we may also keep personal information where necessary to comply with applicable laws or where necessary to protect a legal right or fulfill a legal obligation.

Please note that Hang 10 Car Wash franchisees are independent entities, and their processing of information is subject to their own privacy policies. If you wish to exercise any of these rights with respect to the processing of information by Hang 10 Car Wash franchisees, please contact the specific franchisee to effectuate your requests, and we will work with the franchisee to address your requests to the extent required by applicable law.